1. Introduction
ST Sportz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website, use our services, or interact with us in any way.
This policy is compliant with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as other applicable Indian laws.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (phone number, email address)
- Preferred sport (badminton/pickleball)
- Membership information and preferences
- Emergency contact information (for members)
- ID proof details (for members)
- Payment information (if applicable)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referring website information
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services
- To process court bookings and membership applications
- To communicate with you about your bookings and services
- To send important updates and notifications
- To improve our services and website
- To comply with legal obligations
- To ensure safety and security of our facility
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and providing services (e.g., Supabase for data storage)
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets, your information may be transferred
- Emergency Situations: We may share information with emergency services if necessary for safety
5. WhatsApp Business Integration
We use WhatsApp Business for communication purposes. When you interact with us through WhatsApp:
- Your phone number and messages are processed by WhatsApp/Meta
- WhatsApp's privacy policy applies to their processing of your data
- We may store your WhatsApp communications for service purposes
- You can opt-out of WhatsApp communications at any time
- Message retention follows WhatsApp's standard policies
6. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data
- Secure servers and databases
- Regular security assessments
- Limited access to personal information
- Secure data transmission protocols
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Membership data is retained for the duration of membership plus 3 years for record-keeping purposes.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your personal information
- Withdrawal: Withdraw consent for data processing
9. Cookies and Tracking
Our website may use cookies and similar tracking technologies to:
- Improve website functionality
- Analyze website traffic
- Remember your preferences
- Provide personalized content
You can control cookie settings through your browser preferences.
10. Third-Party Services
We use the following third-party services:
- Supabase: For data storage and management
- Google Maps: For location services
- WhatsApp Business: For communication
- Social Media Platforms: For marketing and engagement
These services have their own privacy policies, and we encourage you to review them.
11. Children's Privacy
Our services are not intended for children under 12 years of age. We do not knowingly collect personal information from children under 12. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
12. International Data Transfers
Your personal information may be transferred to and processed in countries other than India. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on our website
- Updating the "Last updated" date
- Sending notifications to registered users (if applicable)
Your continued use of our services after any changes constitutes acceptance of the updated policy.
14. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: contactstsportz@gmail.com
- Phone: +91 89258 93094
- Address: KNG Pudur Rd, KNG Pudur Pirivu, Somayampalayam, Coimbatore, Tamil Nadu 641025